Privacy Policy

th999 is committed to protecting the privacy and personal data of every user on our platform. This Privacy Policy explains in plain language what information we collect from you when you register, deposit, play games, or contact our support team, how we use that information, and the rights you have over your own data.

By accessing or using th999, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please do not use our platform. We encourage all players, especially those based in Dhaka, Chittagong, Sylhet, and across Bangladesh, to read this document carefully before creating an account.

📋Information We Collect

When you use th999, we may collect the following categories of personal information:

• Identity data: full name, date of birth, username, and copies of government-issued identification documents required for account verification.
• Contact data: email address, phone number, and residential address (city and district within Bangladesh).
• Financial data: bKash, Nagad, Rocket, or Upay mobile wallet numbers, Dutch-Bangla Bank, City Bank, or BRAC Bank account references used for deposits and withdrawals (we do not store full bank credentials or card PINs).
• Technical data: IP address, device type, browser version, operating system, session timestamps, and cookies set during your visit.
• Gameplay data: betting history, game session logs, bonus redemptions, win/loss records, and responsible gaming preferences such as deposit limits or self-exclusion requests.

We collect only the minimum information necessary to operate our platform safely and in compliance with anti-money laundering obligations. We do not knowingly collect personal data from anyone under the age of 21.

⚙️How We Use Your Information

th999 uses your personal data for the following purposes. We process your data only where we have a legitimate legal basis to do so:

• Account management: to create, verify, and maintain your th999 player account, including identity checks (KYC) required to confirm you are aged 21 or above.
• Payment processing: to facilitate secure deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported Bangladeshi banks, and to detect and prevent fraudulent transactions.
• Customer support: to respond to your inquiries, resolve disputes, and provide assistance in relation to your account, game credits, or promotional offers.
• Responsible gaming: to monitor gameplay patterns that may indicate problem gambling behaviour and to apply deposit limits, cooling-off periods, or self-exclusion settings at your request or where required.
• Marketing and promotions: to send you details of relevant bonuses, tournaments, or seasonal promotions (such as Eid, BPL season, or Pohela Boishakh offers) — only where you have consented to receive such communications. You may opt out at any time.
• Platform improvement: to analyse aggregated, anonymised usage data to improve site performance, game offerings, and user experience for players across Bangladesh.

🤝Information Sharing and Disclosure

th999 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We treat your data as strictly confidential. However, there are limited circumstances in which we must share data with trusted partners or authorities:

We share data with the following categories of recipients, each bound by confidentiality obligations:

• Payment service providers (such as bKash, Nagad, and Rocket) and partnered Bangladeshi banks — only the transaction-specific data required to complete a deposit or withdrawal.
• Identity verification and fraud prevention services — to confirm your identity and protect your account from unauthorised access.
• Law enforcement or regulatory bodies — only when required by applicable law or a valid legal order. We will inform you of such disclosure where legally permitted.

🍪Cookies and Tracking Technologies

th999 uses cookies and similar technologies to keep you logged in between sessions, remember your game and language preferences, and gather anonymised analytics that help us improve the platform. Cookies are small text files stored on your device by your browser. They do not contain sensitive financial data.

You may configure your browser to block or delete cookies. Note that disabling essential cookies may affect the functionality of the th999 platform, such as keeping you signed in or loading personalised game recommendations. Analytics cookies can be declined without affecting core gameplay features.

💳Payment Data and Financial Privacy

When you make a deposit via bKash, Nagad, Rocket, Upay, or a linked Bangladeshi bank account, th999 receives only the payment confirmation reference and the amount transferred. We do not store your full mobile wallet PIN, your online banking login credentials, or any card verification values (CVV). All payment communications are encrypted using SSL technology.

Transaction records (amounts, dates, reference codes) are retained as part of our anti-money laundering compliance obligations and may not be deleted upon request. All other financial preferences and linked wallet references may be removed at your request once your account is permanently closed.

🗂️Data Retention

th999 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected. Active player accounts are retained for the lifetime of the account. When an account is closed or deactivated, we retain your data for a further period required to meet legal, regulatory, and fraud prevention obligations — typically a minimum of five years from the date of account closure.

After the applicable retention period expires, your personal data will be securely deleted or irreversibly anonymised. Gameplay logs used solely for analytics purposes are anonymised within 12 months of generation.

⚖️Your Rights Over Your Data

As a user of the th999 platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at the email address listed at the bottom of this page:

• Right of access: you may request a copy of all personal data we hold about you at any time.
• Right to rectification: if any information we hold is inaccurate or incomplete, you may ask us to correct it.
• Right to erasure: subject to our legal retention obligations, you may ask us to delete your personal data. We will do so promptly where no overriding legal reason applies.
• Right to restriction: you may ask us to restrict how we process your data while a complaint or correction request is pending.
• Right to withdraw consent: where we process your data based on your consent (for example, marketing communications), you may withdraw that consent at any time with immediate effect.

We aim to respond to all data rights requests within 30 calendar days. For complex or multiple requests we may extend this period by a further 30 days and will notify you accordingly.

🛡️Security of Your Data

th999 employs industry-standard technical and organisational measures to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure. These include SSL/TLS encryption for all data transmitted between your device and our servers, firewalls, access controls, and secure server environments.

While we take every reasonable precaution, no online platform can guarantee 100% security against all possible threats. In the event of a data breach that is likely to result in high risk to your rights or freedoms, we will notify you as soon as reasonably practicable. We recommend that you use a unique, strong password for your th999 account and never share your login credentials with anyone.

🔞Age Restriction — 21+ Only

th999 is strictly an adult gaming platform. Players must be 21 years or older to register and play. We do not knowingly allow minors to access our services. During the registration and KYC verification process, we check identity documents to confirm that each player meets the minimum age requirement. If we determine that a user under 21 has accessed the platform, that account will be immediately suspended and any funds returned to the verified payment source.

📝Changes to This Privacy Policy

th999 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the Effective Date shown at the top of this page and, where practicable, notify registered users via email or an in-platform notification. Your continued use of th999 after the revised policy is published constitutes your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. If you have any questions about a change, please contact our support team before continuing to use the platform.