21+ Only

Responsible Gaming at th999

We believe gaming should always be a source of entertainment, never a source of stress or hardship. Learn how th999 supports safe play for all Bangladeshi players.

Our Commitment to Safe Play

At th999, responsible gaming is not just a policy — it is the foundation of everything we do. We are committed to providing a safe, fair, and transparent environment for every player on our platform across Bangladesh, from Dhaka and Chittagong to Sylhet and beyond.

We understand that for the vast majority of players, betting and gaming are enjoyable leisure activities. However, for a small number of individuals, gambling can become problematic. th999 takes this responsibility seriously and provides a range of tools to help you stay in control of your gaming activity at all times.

Gaming at th999 is strictly for adults. We operate with full respect for player welfare and apply robust age verification measures. If you are under 21 years old, you are not permitted to register or play on this platform under any circumstances.

21+

th999 is a 21+ platform. Players must be 21 years or older to register and place bets. Age verification is conducted at account registration and at withdrawal. We reserve the right to request supporting documents at any time to confirm player eligibility.

Responsible Gaming Tools

th999 gives every account holder access to a set of practical tools designed to keep gaming enjoyable and within healthy limits. You can activate any of these tools by contacting our support team.

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Deposit Limits

Set daily, weekly, or monthly deposit caps to control how much you fund your account via bKash, Nagad, or Rocket.

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Cool-Off Period

Take a short break of 24 hours to 6 weeks. During this period your account is suspended for all betting and deposit activity.

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Self-Exclusion

Request a longer exclusion of 6 months, 1 year, or permanently. Our team processes exclusion requests within 24 hours.

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Session Time Limits

Set a maximum session duration. You will receive an alert when your limit approaches and your session will end automatically.

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Account Lock

Lock your account instantly at any time if you feel you need an immediate pause from gaming. Reactivation requires identity confirmation.

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Activity Statements

Request a full statement of your deposit, withdrawal, and betting history at any time to review your spending patterns.

Recognising Problem Gambling

Problem gambling can affect anyone regardless of age, income, or background. Being aware of the warning signs is the first step toward getting help. Ask yourself honestly whether any of the following apply to you or someone you know:

  • Spending more money on gambling than you can afford to lose
  • Chasing losses by placing bigger bets to try to win back what was lost
  • Borrowing money from family, friends, or taking loans specifically to gamble
  • Feeling restless, anxious, or irritable when not gambling
  • Neglecting work, studies, family responsibilities, or personal health due to gambling
  • Lying to family or friends about the amount of time or money spent on gambling

If you recognise two or more of these signs in your own behaviour, we strongly encourage you to reach out to our support team immediately. Taking action early is always the right choice. th999 is here to help.

How th999 Supports You

Our responsible gaming framework goes beyond providing tools. Every member of our customer support team is trained to handle gaming-related concerns with sensitivity and professionalism. When you contact us about a gambling concern, we treat the conversation with complete confidentiality and zero judgment.

We also encourage all players to use gaming as a form of entertainment with a pre-determined budget. Before you start any gaming session — whether it is cricket betting during BPL, spinning slots, or playing live casino games — decide in advance the maximum amount you are comfortable spending. If you reach that limit, stop. Never play with money reserved for essential expenses such as rent, groceries, education, or medical costs.

th999 also maintains strict technical controls. Our systems flag unusual spending patterns and accounts showing rapid large deposits, which may trigger a proactive check-in from our support staff. This is not an intrusion — it is a reflection of our genuine care for the wellbeing of every player on our platform.

Get Help — Contact Our Support Team

If gambling has stopped being fun and is starting to feel like a compulsion or a financial burden, do not wait. Reach out to our support team right now. We are available around the clock to assist you with activating any responsible gaming tool, discussing your concerns confidentially, or coordinating a full account exclusion if needed.

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Email Support

[email protected]

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Availability

24/7 — Bangladesh Standard Time (BST, UTC+6)

All responsible gaming requests — including deposit limit changes, cool-off periods, and self-exclusion — are handled confidentially and processed as a priority. Please include your registered account email and a brief description of your request when you write to us.

Frequently Asked Questions

Players must be 21 years old or above to register and place bets at th999. This rule applies to all residents of Bangladesh without exception. We conduct age verification at registration and may request additional identity documents at any time.
Contact our support team at [email protected] and request a daily, weekly, or monthly deposit limit. Specify the amount in Bangladeshi Taka (BDT) and whether the limit should apply to bKash, Nagad, or all payment methods. Limits are applied within 24 hours. Reducing a limit takes effect immediately; increasing a limit has a 7-day cooling-off period.
Self-exclusion is a formal request to have your account blocked from all gaming activity for a set period. At th999, you can choose exclusion periods of 6 months, 1 year, or permanently. During exclusion, you will not be able to log in, deposit, or place bets. To request self-exclusion, email our support team with your account details and chosen duration.
Yes. th999 offers a cool-off period feature that temporarily suspends your account for a duration of your choosing, from 24 hours up to 6 weeks. During this period you cannot log in or place bets. At the end of the cool-off period, your account is automatically reactivated with your full balance intact.
Absolutely. All responsible gaming requests — including deposit limit changes, cool-off periods, and self-exclusion applications — are treated with strict confidentiality. Only authorised support staff with a direct need to process your request will access the details. Your information is never shared with third parties for marketing or any other purpose.

Ready to Play Responsibly?

Explore th999's full range of games — cricket betting, slots, fishing, and live casino — with the confidence that our responsible gaming tools are always available to keep your experience safe and enjoyable.

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